Shipping Charges:
- UAE: A flat rate of 20 AED will be charged for all orders within the UAE.
- Free Shipping: Orders exceeding 150 AED will enjoy free shipping within the UAE.
Shipping Time:
- Orders are typically processed and shipped within 2-3 business days.
- Once shipped, delivery time may vary depending on the shipping carrier and the destination.
Return Policy
We strive to ensure customer satisfaction. If you receive a damaged or incorrect item, please contact our customer support team within [Number] days of receiving your order.
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team via [Email Address] or [Phone Number] to inform us about the issue.
- Provide Details: Please provide your order number, a clear description of the problem, and any relevant photos or videos.
- Return Authorization: Our customer support team will provide you with a return authorization number and instructions on how to return the item.
- Shipping: You will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- Refund or Replacement: Once we receive the returned item and verify the issue, we will process a refund to your original payment method or send a replacement item.
Please note:
- Items must be returned in their original condition, unused, and with all original tags and packaging.
- Personalized or customized items are not eligible for return or exchange.
- Sale items are final sale and cannot be returned or exchanged.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team.