Refund Policy
Effective Date: [Insert Date]
At [Your Store Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Returns & Refunds Eligibility
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Products must be returned within 7 days of delivery.
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Items must be unused, in original packaging, and in the same condition as received.
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Some items like personalized products, perfumes once opened, and clearance items may not be eligible for a refund.
2. How to Request a Refund
To initiate a return or refund, please:
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Contact our support team at [yourstore@email.com] or call [your phone number].
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Provide your order number and reason for return.
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Our team will guide you with return instructions.
3. Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
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We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
5. Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 48 hours of delivery.
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We may request photos of the damage to process the refund or replacement.
6. Contact Us
For any questions or concerns regarding refunds, please reach out to:
📧 Email: [yourstore@email.com]
📞 Phone: [your phone number]
🏬 Address: [your business address]